New Event

Feedback is often approached using various acronyms for how to give feedback; however, organizational psychology tells us that the "technical" quality of feedback matters very little if the relational quality is absent. In this session Katie will share with you one Universal Truth, backed by decades of research, that will help you to improve every feedback conversation you're a part of whether you're the one giving it or receiving it. Join us to explore what really sets us up for success and how to build the foundation necessary to make feedback stick. August 5, 2026 | 12 PM EST

Learning Objectives:

Learn why even the most popular feedback acronyms and frameworks (SBI, GROW, etc.) often fail to drive behavior change

Identify the single research-backed variable that determines whether feedback is actually "heard."

Move beyond traditional "transactional" feedback. Walk away with practical tips to apply this session’s core secret to your most challenging employee relations cases, starting right away.

Discover exclusive strategies and expert insights we'll delve into during the event.

Meet the speaker

Katie Duarte, MSc, CTDP, ODCP

Founder & Principal | Action Potential Solutions

Katie Duarte is a technical specialist in feedback. With a master's degree in Organizational Psychology and a research focus on feedback dynamics, Katie brings insights to help individuals and organizations make impactful improvements to feedback by considering the roles both the giver and the receiver play. While most organizations know the value of feedback, few have a clear shared approach to doing it well. Katie helps individuals and teams reframe feedback as a mutual process - one that builds connection, supports accountability, and improves effectiveness.

Feedback: The Heart of the Matter

Transform your feedback interactions with expert guidance from Katie Duarte. Build stronger connections and communication skills with HR Like a Boss LIVE!

Join our exclusive session to uncover the key to sustained success and mastering the art of valuable feedback.